Whether your members prefer telephone, email, digital or live web chat, Palm Coast Data serves as their point of contact – as well as a supporting revenue driver for your organization.
Our highly trained contact center agents provide personalized support for telephone inquiries, including: new memberships, donations, recent transactions, event registration, billing questions, and more.
And email service gives your members even greater flexibility in how they interact with your organization. Email services include auto-acknowledgments, personalized confirmation of inquiry resolution, and more.
Supporters can also communicate with PCD agents through live web chat, a computer-based communication that is initiated from a PCD-hosted web page via desktop, laptop, or tablet.
All of member inquiries, including notes, are managed in Palm Coast Data’s real-time database, which ensures cross-functional insight into every supporter’s total interaction with your organization.