PALM COAST, Fla. (Feb. 17, 2014) – Palm Coast Data has completed upgrades to its Contact Center that expand its capabilities and provide its clients with more choices in how they service their customers.
The implemenation of Avaya Aura® Contact Center 6.4 enables customers to connect with the Contact Center through more multimedia platforms, including click-to-call, SMS, and scheduled call-back. Customers can still interact with Palm Coast Data's agents through traditional telephone, email, and Live Web Chat.
"This Contact Center upgrade is a continuation of Palm Coast Data's commitment to delivering consistent, high-quality service that our clients – and their customers – can rely upon," says Palm Coast Data Executive Vice President and Chief Operating Officer Rory Burke. "Regardless of the communication channel, our Contact Center solutions deliver personalized experiences that help our clients grow profitable relationships with their customers."
The Contact Center upgrade falls on the heels of Palm Coast Data's recent announcement that it would invest $2.6 million to expand and enhance digital/ecommerce infrastructure, consolidated database technologies and membership services platform.
About Palm Coast Data
Palm Coast Data activates a strategically engineered, multi-channel mix of digital, online and traditional technologies that acquire, retain and grow customer relationships – and increase revenue – for the nation’s leading magazine publishers, membership organizations and other industries. Powered by advanced technologies, PCD drives customer interaction through comprehensive integrated solutions – from digital and emarketing technologies to high-capacity customer service and high-volume transaction processing. It also delivers actionable business intelligence and sophisticated analytics that uncover new sales strategies and insight into a client’s marketplace position. End-to-end solutions include digital entitlements, emarketing, ecommerce, remittance processing, customer service, lettershop, direct mail and more. For more information, visit www.palmcoastdata.com.
Avaya is a glabal provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Forward Looking Statements
This press release may contain certain forward-looking statements, including statements with regard to product offerings, level of investment and implementation timeframes. Words such as "believes," "expects," "projects," and "future" or similar expressions are intended to identify forward-looking statements. These forward-looking statements are subject to the inherent uncertanties in predicting future results and conditions. Certain factors could cause actual results to differ materially from those projected in these forward-looking statements, and some of these factors are enumerated in the filings AMREP Corporation makes with the Securites and Exchange Commission. Neither Palm Coast Data nor AMREP Corporation undertake any obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.