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Customer Service

Our telephone and email agents serve as your customers' point of contact across a variety of communication channels - and help you achieve incremental revenue gains.

An advanced platform shows the total relationship with your customer in real time and its scripting gives our agents the insight to make targeted offers and up sells as they serve customers' needs. Communication channels include:

  • Telephone;
  • Email;
  • Live web chat;
  • Instant messaging;
  • Scheduled call-back;
  • And more.

Digital Customer Service - Level 1 Technical Support

A dedicated Digital Customer Service team services your customers who have questions about accessing digital editions and other content - from finding your app in an online store to downloading it to setting up access. All agents operate under key performance standards that drive prompt, courteous service no matter the format in which we interact with your customer.

Contact us to learn more about PCD's Customer Service solutions