Response Management

Deploying online and offline efforts to engage with current and potential customers is only one step of the marketing process. The key to enhancing lifetime value – and profitability – is prompt action when customers respond. Palm Coast Data’s comprehensive response management solutions build stronger relationships that drive customer loyalty and sales.

Palm Coast Data can provide a full range of customizable, interactive services from a live agent call, online chat, and email to Internet Self Service.

Transaction Processing

From fulfilling orders and gift promotions to registering event attendees, tabulating survey results and processing payments, our timely, accurate response delivery builds repeat business.

Customer Service

Trained to up-sell and cross-sell, PCD Customer Service agents operate as sales support while responding to incoming inquiries via telephone or webchat. A customer-centric system shows the total, real-time relationship with your customer in one view, which means agents can make the right offer at precisely the right moment. PCD is also a beta site for Avaya, a global leader in enterprise communications, systems, and services – which enables first access to, and direct development in, the newest call center solutions. PCD operates telephone, email, and online Customer Service seven days a week.

Ecommerce

Your virtual storefront is open day and night. When customers shop online, they require instant response confirming orders have been received; payments have been processed; and products are on their way. PCD’s comprehensive ecommerce system maintains contact with your customer throughout the purchasing process – from placing the initial order through a shopping cart; to confirming payment; to deploying follow-up communications. In addition, customers can maintain a sense of control through self-service features, such as updating payment information, billing, or shipping addresses.

Contact us to learn more about Response Management solutions.