Performance Scorecard

Scorecard

Palm Coast Data has long been recognized as an industry leader that consistently performs above standard. We are designed for high-volume, on-time delivery. For example, PCD:

  • Deploys millions of marketing and promotional emails annually;
  • Processes more than 30 million credit card and check payments annually – 99% of those within 24 hours of receipt;
  • Deploys more than 300 million pieces of mail annually, including invoices, renewals, gifts, and other promotional materials;
  • Receives and processes more than 1 million pieces of First and Standard Class mail every single day; and
  • Answers more than 3 million calls annually.


 
download 2011 scorecard in pdf
2014 Scorecard All Clients
Front End
  Our Standard JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Current Weeks Receipts
Processed to Update
95% 99.92%  99.97%  99.97%  99.99%  99.95%  100.0%            
Current Weeks Receipts
Missed Update
  0.08%  0.03%  0.03%  0.01%  0.05% 0.0%             
Cash Deposits
  Our Standard JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Within 24 hours of Receipt 80% 99.0%  100.0%  100.0%  100.0%  100.0%  99.0%            
Within 48 hours of Receipt 95%  100.0%  100.0%  100.0%  100.0%  100.0%  100.0%            
Within 72 hours of Receipt 100%  100.0%  100.0%  100.0%  100.0%  100.0%  100.0%            
Lettershop - Jobs
  Our Standard JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
PCD On-Time Performance* 90% 95.6%  99.8%  99.9%  99.8%  99.0%  99.2%            
Jobs Mailed Late Due to PCD   4.4%  0.2%  0.1%  0.2%  1.0%  0.8%            
Total   100.0%  100.0%  100.0%  100.0%  100.0%  100.0%            
* Includes jobs on hold per client instructions 11.5%  3.6%  6.4%  8.1%  5.2%  4.2%            
Telephone Customer Service
  Our Standard JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Calls Answered Within
20 Seconds
80% 80.2%  82.4%  82.7%  84.5%  84.5%  82.5%            
Abandon Rate <5% 1.6%  1.5%  1.6%  1.5%  1.5%  1.8%