The evolution of the Internet to a dominant sales agent requires instant customer gratification. Palm Coast Data’s ecommerce system optimizes relationships with online customers.
The system delivers both convenience – a Single Sign-On allows customers to manage all of their accounts with you from one online location – and true business value through comprehensive self-service functionality that gives you control of your marketing messages online.
Through the ecommerce system, customers update their own profiles, addresses, and payment information; track order and shipping status; and access viewable, member-only content. This functionality empowers customers while reducing your costs to service them. PCD agents are available, however, via telephone, email, and webchat should a customer need to speak with a live representative.
The system's ability to capture and combine transactional data, marketing analytics, and behavioral metrics enables personalized, real-time offers. Recognizing the ever-changing world of ecommerce, PCD continues to expand and enhance functionality, with new and updated features released every 60 to 90 days.
- Single sign-on
- Order pages
- Customer self service
- Customer service agent
- Operational reporting
- Email campaigns
- Shopping cart
- Content management system
- Behavior metrics
Contact us to learn more about Ecommerce solutions.